North Retail Store
Location & Directions | 317-842-4140

Greenwood Retail Store
Location & Directions | 317-885-7194

Fitness Service & Delivery
Location & Directions I 317-579-7933

Commercial Fitness Sales
Location & Directions | Website | 317-579-7933


Residential Equipment Repair and Maintenance Services

Service for Off-brands

BGI Fitness strives to provide quality, timely service for all brands of fitness equipment. However, we do have particular policies regarding the service of the following brands of fitness equipment: Weslo, Icon, Proform, Weider, Image, Lifestyler, Healthstyler and other brands that are purchased from mass merchants such as Sears, Wal-Mart, Target, etc.

We have chosen to take this action because the above manufacturers are organized to work directly with the consumer as opposed to a specialty service provider such as BGI Fitness.

BGI Fitness is prepared to repair the above-mentioned equipment within the following guidelines:

  • "In-home" service only. Unfortunately, we are not able to accept these brands of equipment for repair in our shops because of the inordinate amount of time it takes to secure parts.
  • The customer must have the owner's manual with a parts list available at the time of the service appointment.  Click here to learn more about Icon Fitness, the manufacturer of most mass merchant fitness equipment. 
  • The fee for an initial assessment is $70.00, plus travel, payable at the time of the assessment. This assessment fee can be used as a credit toward the purchase of new equipment at our retail locations within 60 days of payment if you decide that the investment in your current equipment is ill advised. Just present your paid service receipt to the salesperson.
  • The customer is responsible for the ordering and purchasing of parts from the manufacturer.
  • BGI Fitness will assist you in securing the contact phone number for parts, provided that manufacturer is still a going concern. We will also help you locate, to the best of our ability, the model and the serial numbers of your equipment.
  • Upon the receipt of the needed parts, the customer will need to schedule a follow-up service call with BGI Fitness. This follow-up call will be billed at $70.00 per hour, plus travel, which is payable at the time of the service. Caution: Many times defective parts must be replaced to diagnose other defective parts. If additional service is needed, it will be billed at $70.00 per hour. However, no additional travel charges for customers within Marion and surrounding counties will be due. We cannot be held responsible if the manufacturer of your fitness equipment ships the wrong parts to you. In this instance, labor will still be charged for our visit.