|Angie's List in Indianapolis|
1) Discuss your service needs by calling BGI Fitness Service during normal business hours:
BGI Fitness Service Department
Voice: 317-579-7933, ext 2
Toll-Free: 888-348-4244, ext 2
Mon-Fri 7:30 AM to 4:30 PM
- OR -
2) Submit your service request by email at firstname.lastname@example.org
BGI has the goal of responding no later than 72 hours after your contact.
Required information: BGI's staff will ask about your equipment's history of use, prior service incidents, & current symptoms. The serial number of the unit is often helpful for determining the exact specifications.
BGI Fitness provides both repair services and preventive maintenance services in the customer's home at the following rates:
Q: What is the warranty on BGI Fitness Services?
A: BGI Fitness repairs are warranted for 30 days from the date of completion of the repair. This warranty applies to the specific issue addressed during the repair.
Q: What constitutes a service 'job'?
A: Each piece of equipment repaired will constitute one job and each job will be billed upon completion on terms of cash, credit card or check at the conclusion of the repair. A job is completed only when the required parts are installed and the unit is functional (except for mass merchant equipment—see below).
Q: What do the technicians typically do on-site?
A: Most performance problems can be quickly diagnosed by BGI's expert technicians. Cleaning, lubrication, and proper adjustment often yield excellent results. If a special replacement part is needed, BGI will revisit the issue once the part is available for installation.
Q: Why are two people sometimes needed for a single job?
A: Sometimes, a two man team is the most cost-effective choice. Heavy items often require two people. Other assembly jobs require one person to hold the pieces as the other tightens nuts and bolts. It is better to have two people work for an hour rather than having a single person struggle by themselves for 3 hours.
Q: What brands can BGI service?
A: BGI services everything that BGI has ever sold, plus many other brands of fitness equipment that are sold through specialty stores. While there are exceptions, replacement parts are generally available.
Q: What about equipment that was not sold through a specialty store such as BGI?
A: Off-brand equipment has special challenges. Please refer to ' Service for Off-brands".
BGI Fitness strives to provide quality, timely service for all brands of fitness equipment. However, we do have particular policies regarding the service of the following brands of fitness equipment: Weslo, Icon, Proform, Weider, Image, Lifestyler, Healthstyler and other brands that are purchased from mass merchants such as Sears, Wal-Mart, Target, etc.
We have chosen to take this action because the above manufacturers are organized to work directly with the consumer as opposed to a specialty service provider such as BGI Fitness.
BGI Fitness is prepared to repair the above-mentioned equipment within the following guidelines: